Exchange & Return Policy
At ADORN BY SAKINA, we take pride in the craftsmanship of our premium apparel. To maintain the highest standards of quality and exclusivity, please note our policy:
1. Exchanges
* Case-by-Case Basis: Exchanges are not guaranteed and are evaluated on an individual basis.
* Subject to Availability: If an exchange is approved, it is strictly subject to current stock availability. We cannot “hold” or guarantee replacement items in advance.
* Timeline: Requests must be initiated within [Insert Number, e.g., 7] days of delivery.
2. No Returns / No Refunds
* We do not offer cash or credit card refunds for any purchases.
* All sales are final once the transaction is completed.
3. Store Credit
* In instances where an exchange is approved but the desired size/style is out of stock, we will issue Store Credit.
* Store credits are valid for [Insert Duration, e.g., 6 months] and can be used toward any future purchase at ADORN BY SAKINA.
4. Condition of Goods
To be eligible for an exchange or credit, items must be:
* Unworn, unwashed, and in original condition.
* Accompanied by all original tags and packaging.
* Free from any scents, stains, or signs of wear.
> Note: Shipping costs for exchanges are the responsibility of the customer unless the item received was defective or incorrect.
[2:40 PM, 3/10/2026] Sakina Chinwalla Lead: Since the policy is on a case-to-case basis, the process should feel more like a personal consultation than an automated form. This reinforces the premium nature of your brand.
Here is a clear, step-by-step guide for your customers:
How to Initiate an Exchange
If you wish to request an exchange or store credit, please follow the steps below. Our team will review your request and get back to you within 24–48 hours.
Step 1: Contact Our Concierge
Please email us at [Your Email Address] or message us on WhatsApp at [Your Phone Number]. Use the subject line: Exchange Request – [Your Order Number].
Step 2: Provide Details
In your message, please include:
The reason for the exchange request.
Photos of the item (front, back, and original tags) to verify its condition.
The specific size or item you are hoping to exchange for.
Step 3: Wait for Approval
Once our team reviews your request, we will notify you if an exchange is possible based on current stock. If approved, we will provide you with the Return Shipping Address.
Step 4: Pack and Ship
Securely pack the item in its original packaging.
Reminder: Customers are responsible for shipping costs and ensuring the package reaches us safely. We recommend using a tracked shipping service.
Step 5: Quality Check & Resolution
Upon receiving the item, our quality control team will inspect it.
If stock is available: We will ship your replacement.
If stock is unavailable: A digital credit note will be sent to your registered email/phone.
Important: Please do not ship items back to us without receiving prior written approval from our team. Packages sent without authorization may not be processed.
